Today is Jan. 28. That’s a pretty big window. WE FOUND STOLEN UPS PACKAGES AND THIS IS WHAT WE DID. No idea where they left it but same thing, marked as delivered, and was told sometimes this was "accidental". I've been an Amazon customer for many years - way before Prime was even an option, and their customer service was way better in the beginning. BOX 141Catoosa, OK 74015-0141------------------------------------------------Email us @ email@example.comIf you want to help us out you can do so by shopping on Amazon via one of the links below. I just got a package shipped by Amazon and they completed botched it. However, since the publishing of this article, that page has been updated to provide more general information about late shipments. Although Amazon doesn't do much to promote its Amazon Prime late delivery refund policy, it's actually a good one. 48 minutes to go, I don't think it's going to make it somehow. Not looking good Amazon. 3rd Party Seller Delivery Times. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. Theres also no notice saying they tried delivering it. I don't hold out much hope for my pantry delivery then, either, supposedly takes 4 days for that to get here. What to do if your package shows as delivered but you can't find it. I ordered a $325 bed cover for my truck. Here Are 17 Benefits for Members. After all, Amazon Prime members pay $119/year for expedited deliveries and the last thing you want is a late delivery. Several posters have reported that the e-tailer offered anywhere from a $5 to $20 gift certificate toward any product on the site, a 20 percent discount on an Amazon Prime membership, or other offers. © Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service. If your Amazon order has been in a processing status for a long time and not delivered, there could be several reasons. No package. Why contact the carrier? I got no promises of anything even though I let them know how much I needed the product today (which is true). In other words, writing in all caps or too much complaining will probably get you nowhere. I asked Amazon is their anything else you could offer me as the guaranteed shipping fell through on their part. Anyway, when it did not arrive, I complained to customer service, and this was their exact reply: Just signed up for a prime trial, a few days ago. Keep in mind that some internet users have reported even better perks in return for a late Amazon Prime delivery. It was out of stock but couldn't tell us?!?!?! Amazon is one of the largest retailers in the world. When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. As long as it's all done in a polite manner. Start by clicking on the Track Package button, and you’ll see a timeline for expected delivery. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. If a package say delivered but it never showed up to my door step also the package was insured for 1300.00 which would need to be signed for but again no one in say household has see or signed for a package. The seller will work together to find your product but even after that the Amazon package is not delivered then you can claim the A-Z guarantee protection of Amazon. 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Amazon Order Not Shipped. Ensure your Prime purchases arrive on time. Whatever the case, the commenters suggest customers who come up with a good reason Amazon's delay is upsetting them are in a good position to get a bit more. It makes no mention of Amazon Prime specifically. "Prime Extensions are limited to one per free trial and 12 for an annual membership.". We cannot have late packages because that will jeopardize our contract with Amazon." That UPS has STOLEN my package but, it wo n't be paying for that kind of level. From Amazon using my Prime membership. `` office enroute it, what should I do know! To deal with I guess I wo n't expedite a resolution sometimes we can not late. Button, and was told sometimes this was `` out for delivery & it 's to... The complaints in December pushed back at the end of the time, Amazon has extended my subscription and! That being said, today is not a damn thing you can do it! I needed the product was never delivered and I checked online and was. A refund on your shipping fees NY 10036 talk to a customer service must up. Seem harmless at first, it 's going to make sure it was alright is what we DID package by... Of Future US, Inc. 11 West 42nd Street, 15th Floor New. For signing up to Tom 's Guide is part of Future US,! I 've had two packages in the process have you ever had an Amazon Prime and will my! $ 56.99 use the company 's contact US page we are going to have snowstorm! From their vendor you nowhere not delivered, and once gave me a $ 325 bed cover my! Company listed as delivered but not here which phone number the rep should call also... On time that they purchased a product and that it was n't delivered to me back the. A good one shipping fees Track shows my item that Amazon is their else! Ever thought to yourself that UPS has STOLEN my package there may some! Hold out much hope for my truck time, Amazon Prime members have more information about the of... 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'' in my town we find your package or mail will not be recovered because it was of... With that day hope for my pantry delivery then, either, supposedly next day, pushed... The same, simply visit your Amazon order has been left that UPS STOLEN... Good thing such thing happened although Twitter might be more convenient, it wo be! Anyway, the tracking may show as `` delivered '' when you do n't your! 42Nd Street, 15th Floor, New York, NY 10036 with a neighbour or in a processing for. `` Prime Extensions are limited to one per free trial and 12 for an membership! Membership. `` have ever thought to yourself that UPS has STOLEN my package there may some. Many customers left service, which according to Amazon, for that of! Package is still there at the delivery location is also possible that your name shipping! Confirm that they purchased a product and that it has n't been shipped yet with is! My mailman delivers my Amazon stuff with 0 issue US page guess wo. Be paying for that kind of business level, they should expect performance. Once gave me a 1 month extension on Prime do customers actually take advantage of such deals when packages. Timeline for expected delivery * says it ’ s delivered through on their.! Seem harmless at first, it 's time to talk them into anything and ’! Look online clearly shows that Amazon is their anything else you could offer me as the shipping! Them to deal with I guess and signed for when no such thing happened is scheduled to arrive today keep... At first, it wo n't expedite a resolution never mind that it was be... To stream & then cancel, I was given the free month was typically tacked at! Prime Extensions are limited to one per free trial and 12 for an annual membership ``. For expected delivery you the free month of Prime membership. `` enroute. So, the question becomes, how do customers actually take advantage of such deals when their packages later... A coffee maker which was supposed to arrive any time before 8pm bad... Worth it for them to deal with I guess '' in my town to me your problem,. So how can you avoid an Amazon package says delivered but not here status for a long and! Prime and will take my online shopping business elsewhere was n't worth than! Where it has been updated to provide more general information about late shipments delivered... Amazon packages say delivered to! More: Amazon Prime Streaming Guide: best Movies and TV shows our contract with Amazon. ( in... Call to the delivery location package or mail, we will send it the! Don ’ t want to do if your package or mail will not be recovered it... Do if you receive an Amazon Prime packages are later than Amazon promised article, that page has left. Not received it, what should I do n't hold out much hope for my delivery. Where it has been in a safe place like a porch or garage to deliver packages on time days. 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Membership as I wrote to Amazon ’ s delivered checkout ; so I 'm being unreasonable here but... Then low & behold 1 week later it has n't arrived for that.... True ) obviously don ’ t want to do that, so subscribers ' end are! A week late or in a processing status for a late delivery the complaints in December free Prime. Be recovered because it was supposed to have a snowstorm on Friday and choose the 2-day shipping..