Original review: Nov. 10, 2020. Most of us will send the stuff back (the frustration of re-boxing the bed TWICE, which is basically impossible!) Zinus Australia. Disclosure: By clicking on the product links in this article, Mattress Nerd may receive a commission fee at no cost to you, the reader. I called them multiple times but they were repeating the same thing. As mentioned, all Zinus mattresses ship as a bed-in-a-box if they’re purchased online or ordered in store. Zinus offers a 100-night sleep trial on beds purchased through Zinus.com and Amazon.com, but this may vary if you purchase a Zinus mattress from a third-party online retailer or a brick-and-mortar store. Type: Hybrid This mattress features 1.75” of swirl foam, .5” of comfort foam, and 7.5” of springs encased in .5” of high-density foam, all of which are encased in a knitted jacquard cover. It was like a dealing with companies in the 90s. The mattresses are vacuum-sealed or compressed, and expand upon opening. The reviews inform you which product is the most comfortable, which one is durable and which one offers therapeutic and ergonomic sleep. I filed a complaint with Zinus on June 20, 2019. I tried contacting Zinus customer support so I … Profile: 10”. You enjoy the contouring of memory foam layers and the bounce of innersprings. Construction: This mattress features a quilted cover for a luxurious feel followed by 4” of olive-oil based memory foam, comfort foam, and support foam layers. Zinus Australia 466 followers zinusaustralia ( 1576 zinusaustralia's Feedback score is 1576 ) 99.1% zinusaustralia has 99.1% Positive Feedback We design and manufacture comfortable and supportive mattresses, bed frames, desk, sofas, pet stairs, dining table and … Zinus offers 14 mattress models, which come in hybrid, innerspring, and memory foam styles. The Mattress Nerd. Zinus offers financing through its partner, Affirm, which provides flexible payment solutions for customers who can’t afford to pay for the bed outright and purchase the mattress through Zinus.com. This mattress’ special features, like the encased coils and swirl foam, help it sleep cool, relieve pressure, and eliminate motion transfer. Type: Hybrid This mattress features 2” of MyGel memory foam, 1.5 inches of Super Soft Foam, and a 4.5 inch high-density foam base in the 8” version. Use Amazon or other companies if you really want to purchase them. I ordered a Zinus product on Amazon and it came with the wrong hardware (screws were too small). I see Sams Club still sells Zinus...The mattress feels great sleeping on it...pretty happy there. See: Best Full Mattresses, Type: Hybrid I wrote "Angel" back and let them know that was the most ludicrous customer service suggestion I ever heard. Zinus offers such a wide variety of mattress models, sizes, profiles, and firmness levels that it can be hard to sift through the options to determine which suits you best. When I inquired when I would get it, Zinus asked me to send photos of the defective part. Sent it back and ordered a replacement. Zinus Mattress Review Breakdown. Very happy with four products bought. Consumers who are searching for an affordable mattress with multiple size options will want to dive further into our Zinus mattress review. Sold as a set, this mattress comes with Zinus’ adjustable black frame and is available in Twin XL, Full, and Queen Sizes. You sleep hot on all-foam beds but can manage with the combination of cooling gel and green tea in the top layer foams. It’s made from a knitted jacquard cover, microfiber quilted fabric, 1” of comfort foam, and 7.5” of iCoil pocketed springs. The iCoil technology provides support and the memory foam provides plush comfort that contours around the body. Type: Memory Foam Ideal for sleepers who like a very firm mattress, the Pressure Relief Extra Firm works well for back and stomach sleepers in the average weight and heavyweight category who need support. So I had to request cancellation for the delivery. Zinus Support Plus iCoil Pocket Springs Double Mattress Eurotop Bed- High Density Foam Layer - Mattress in a Box - Medium Firm Feel 30cm 4.6 out of 5 stars 25 $279.00 $ 279 . I won’t buy from Zinus ever again, the whole experience has been just too frustrating for me. Look for mattresses in your firmness level that provide at least a little bounce or responsiveness and isolation motion well, which will help prevent your partner or pet from waking to your motions throughout the night. Firmness Level: 6/10 Visit the Zinus official website to get the latest prices for specific mattresses. Most of the brand’s mattresses and other products are manufactured in China and sold at below-average price-points. Excellent service, quick delivery, helpful staff who efficiently respond to queries. I asked them to connect me to manager so I can solve this issue but agents never connected me to manager or whoever can help me out. And, yet, today they asked for another picture. Profile: 10” or 12”. It was well numbered, and the diagram was easy to follow. Find helpful customer reviews and review ratings for Zinus iCoil Pocket Spring Double Mattress 25cm Tight Top | Strong Coils, Quality Foam, Edge Support - Firm at Amazon.com. The mattress comes with double-side handles for easy rotation and is OEKO-TEX Standard 100 certified. Have slept on the green tea memory foam mattress for a week now and love it. The High-density Support Foam layer provides long lasting durability and stability. I never again will do business with Zinus. Delivery took forever with little to no communication as to status - their support staff are non responsive or slow to respond. This results in my having sciatica for 1-2 days following that. Type: Memory Foam With a long warranty and trial period, as well as free shipping, the Green Tea Memory Foam Mattress from Zinus Mattress is an overall good deal. These middle-of-the-road mattresses are great for customers who are looking for relatively good comfort, materials, and options without breaking the bank. It is a zippered cover, but unzipping it voided the warranty???? I couldn't figure out how to file a return to Sam's Club, since I live about a hundred miles away with no way to transport a mattress. This mattress features .5” of high-density foam, 1” of ViscoLatex foam, and 6” of innerspring coils. They refused to reply to my complaint to the Better Business Bureau. We finally bought the Zinus Green Tea Mattress to review for you guys. Keep in mind that customer experiences vary by mattress, so we recommend reading reviews on websites like Amazon.com prior to ordering your Zinus mattress. And I decided to cancel it, and I did cancelled my order through their Customer services. I am very curious and wondering how long it would take to get my money back. WORST CUSTOMER SUPPORT EVER. There are plenty of options for any type of sleeping position, weight, and other needs. Required fields are marked *, © 2020 Zinus was keep telling me they emailed the delivery company for the cancellation, and apparently nothing was done. Bought a Zinus gel foam mattress...good luck finding sheets to fit! See: What’s a Mattress Warranty and What Does it Cover? Zinus Mattress Reviews on Amazon : Amazon reviewers give the Zinus Green Tea 12″ mattress 4 stars and say while they wish they could flip it, the mattress is comfortable for back and side sleepers. The 8” is a medium firmness, the 10” and 12” a medium-soft, and the 14” a plush bed. This firm mattress features Zinus’ patented iCoil technology to reduce motion transfer with the added softness of comfort foam and a microfiber quilting in the top layer. The mid-level firmness provides pressure relief while the iCoils provide support, spinal alignment, and limit motion transfer thanks to the individually wrapped setup. Based on my purchases, I would definitely buy from Zinus in future. The Zinus Green Tea Memory Foam Mattress Topper consists of two layers; 1 inch layer of memory foam and a 2 inch layer of high density foam. Mattress sags. Your email address will not be published. Construction: This mattress features 1.75” of swirl foam, .5” of comfort foam, and 7.5” of springs encased in .5” of high-density foam, all of which are encased in a knitted jacquard cover. The pressure relieving foams help improve sleep efficiency by eliminating pressure on the joints. We got a mattress cover with the same issue. Related: Best Mattresses for Combination Sleepers. The mattress comes with double-side handles for easy rotation and is OEKO-TEX Standard 100 certified. Profile: 6”,  8”, 10”, or 12”. The most popular model from the brand, the Green Tea Memory Foam mattress comes in four height  options, sleeps cool, and has a medium firmness level that will provide a balanced mix of support and conforming for sleepers in most weight groups. Maybe the company has a weak spot, or maybe only negatives give reviews, or the company doesn't look for good reviews. The mid-level firmness provides pressure relief while the iCoils provide support, spinal alignment, and limit motion transfer thanks to the individually wrapped setup. When you want to buy a mattress, get the brand that has the highest mattress ratings. Zinus Memory Foam Mattresses are Best If: You want close conforming and pressure point relief. they sell bad quality stuff and when you complain they ask you to do things that void the warranty just so they don't have to fix it and then they just stop replying really bad company! All Zinus mattresses, regardless of size or model, are available at exceptionally low price points. Hundreds of people also were astounded by them voiding the warranty on a mattress that was defective upon arrival and never had been used. Aching back every morning. Firmness Level: 8/10 Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Construction: This mattress has a cooling jacquard knit cover with 1.25” of Comfort Foam, 1” High Density Foam, and a 7.5” iCoil pocketed spring base. Zinus offers a 10-year warranty for its mattresses. Firmness Level: 5/10 They said I had to call Sam's, so I called Sam's, and Sam's called Zinus after repeatedly getting no response to their emails. Your email address will not be published. It has a knitted jacquard cover and is infused with green tea extract to enhance its cooling properties. Keep in mind that the Zinus warranty is voided if an electric blanket or heating pad is used with the mattress, and customers are responsible for handling all shipping and handling costs associated with having a mattress repaired or replaced. Only the latest review will count in the company's TrustScore. But, "Angel" and Zinus customer service...not sure where they're located...sucks! Sleepers should find that this mattress feels firm but isn’t so supportive that sleepers can’t find pressure relief in its construction. Combination sleepers are a rare breed, requiring a bed that can suit any of the three primary sleeping positions with regard to both conforming and support. You need a bed with excellent motion isolation and wake at your partner’s movements. Zinus memory foam mattresses are in demand all over the world. Read full disclosure statement. Right from the beginning this company has been awful. This helps prevent the hips from sinking in this position, which can cause low back pain that travels all the way up to the neck. They sell the worse quality products, don't honor their warranty and ignore your emails do you need any more reasons to not buy their stuff! It’s made from a knitted jacquard cover, microfiber quilted fabric, 1” of comfort foam, and 7.5” of iCoil pocketed springs. Excellent value for money. The mattress claims to be "very supportive." Read honest and unbiased product reviews … Cal Kings are a standard size measurement. Read honest and unbiased product reviews from our users. This mattress features 2” of MyGel memory foam, 1.5 inches of Super Soft Foam, and a 4.5 inch high-density foam base layer in the 8” version. To decide which Zinus mattress we’ve listed is best for you, we recommend first setting your budget, narrowing down the style of mattress you want, and then selecting a firmness level that suits your bodyweight and sleeping position. Firmness Level: 6/10 Keep in mind that your Zinus must be in good condition to be returnable, and proof of purchase is required for Zinus returns. Read eye-opening mattress reviews on 150+ mattress brands from thousands of reviews from real customers that are proven and trusted. Bought a Zinus gel foam mattress...good luck finding sheets to fit! This mattress features a knitted jacquard cover followed by a thin layer of comfort foam, another thicker layer of comfort foam, .5 inches of high-density foam, and a 7.5 iCoil core of pocketed springs. Zinus offers 14 mattresses and mattress sets in total, many of which are variations on the brand’s flagship mattress and core mattress products. The iCoil technology provides support and improves motion isolation on this traditional innerspring mattress. The Zinus Green Tea Mattress is available in a profile of 6, 8, 10, or 12 inches. Ideal for sleepers who like a very firm mattress, the Pressure Relief Extra Firm works well for back and stomach sleepers in the average weight and heavyweight category who need support. If you like deep cushioning and sinking, this probably isn’t the pick for you. In the chart below, we’ve outlined Zinus pricing by size and type. Now they are wanting another picture. Please note that Zinus sets, such as mattresses sold with an accompanying bed frame, are not included in this price chart and may exceed the highest prices listed. Zinus mattresses are also widely available at brick-and-mortar mattress stores and some department stores nationwide. Approval for Affirm payment options is based on a soft credit check, and you can contact Zinus or visit their website to find out more information. Zinus memory foam mattresses feel as if you’re lying on a cloud, and their hybrid models combine this plush foam with individually encased innerspring coils for a responsive, contouring feel. Shop marshmallow-like mattresses, easy-to-assemble bed frames & sofas. Read honest and unbiased product reviews from our users. Putting two twin bed traditional box springs side-by-side caused our king size latex mattress to sag under each person but rise where the box springs joined, and I was sick of it. You’ll have the option to raise or lower the head and foot sections of the base. This mattress features a jacquard knit, cooling cover, .5” of fiber padding, 1.5” of foam, 2” of high-density foam, 2” of high-density base support foam, and 7.5” of support core springs in the 12” version. Keep in mind that most third-party online retailers and brick-and-mortar stores do not carry Zinus’ full selection of mattresses. Profile: 12” or 13”. What’s a Mattress Warranty and What Does it Cover. For example, the brand’s best selling mattress, the Cooling Green Tea Gel Memory Foam Mattress, also comes in a pressure relief version and as a set with an adjustable black metal frame. Note that thickness varies for many Zinus mattresses, which have profiles ranging from 6” to 14” thick. Like back sleepers, stomach sleepers need a firmer, flatter surface than side sleepers. Zinus is a U.S.-based company that has been selling bedding products since 2004. Construction: This 10” version of this mattress features a knitted jacquard cover, 1.25” of Comfort Foam, a 1” High-Density Foam, and 7.5” of pocketed coil springs. Read honest and unbiased product reviews from our users. Zinus Platform Beds. . Seller Rating 1103 Reviews. The warranty coverage begins on the date you purchase your Zinus and covers defects. Profile: 8”. It also features Zinus’ pressure relief foam for added conforming and comfort. Construction: This mattress features 2” of MyGel memory foam, 1.5 inches of Super Soft Foam, and a 4.5 inch high-density foam base layer in the 8” version. All rights reserved. This mattress features 2” of memory foam, 2” of pressure relief high-density foam, and 4” of high-density base support foam in the 8” version. What kind of company does that, they also will ignore your messages please don't buy a mattress or any pieces of furniture from this company! Learn why this could be the best mattress for you in our in-depth Zinus Green Tea mattress review.. Zinus Green Tea Mattress Highlights I left an unfavorable review on Sam's Club and Zinus contacted me, saying they would be happy to help me, since it was already past time to return it to Sam's Club. Queen 30cm icoil mattress.. after 1 month sagging, had to change sides, because hurting my back..then less than 1 month had to go in the middle due to sagging.. turned bed around and started again, its now 7 months and have to buy another bed..dont buy this bed,,this one is going to the DUMP.. fair dinkem, im so disappointed.. dont dont dont buy anything from this company! Firmness Level: 5/10 I have told them if they asked for another picture, I will sue them for their obstruction and refusal to deal with my complaint. Scammers please don't buy from this company unless you want garbage that won't work a week from now like a mattress that deflates along with non existent customer service who look for every way to not stand by their warranty! Zinus Innerspring Mattresses are Best If: You enjoy a firm mattress with a thinner profile. Get the most satisfying value with free delivery and a 100-night trial. If she liked the mattress, I was going to get one for her as well. Profile: 6”, 8”, or 10”. It's 2019 now and companies like this shouldn't exist. Take a moment and read our full review or cut ahead to the score and conclusion. Zinus is a leader in the bed-in-a-box space.Their high-quality feel and competitive price point make them a top contender for anyone looking for the best bang-for-the-buck. However, I could not get any updates or refund for about a week. Thoughtful! If you’re heavyweight, the thickest Zinus Green Tea mattress will be a better fit. It's a shame, too, because I needed that mattress for my 86-year-old mother to visit while I had knee surgery. This mattress’ special features, like the encased coils and swirl foam, help it sleep cool, relieve pressure, and eliminate motion transfer. Learn about the benefits of sleeping on a bed-in-a-box. Construction: This mattress features a plush, quilted memory foam and microfiber top layer for a cloud-like feel. Zinus focuses on meeting the sleep needs of its customers by reading every Zinus mattress review, listening to input, and then adjusting its products and business structure accordingly. This mattress is under 10-year warranty. Terms and Privacy. Type: Memory Foam ZINUS Mattress Zinus Inc. (Sleep Revolution) deals in China-made spring and foam mattresses. 100-Night Trial. The Sam's rep was awesome. Zinus promised them they would send me a replacement, but they did not. That's Zinus for you...that was there answer. Construction: This mattress features .5” of high-density foam, 1” of ViscoLatex foam, and 6” of innerspring coils. Find helpful customer reviews and review ratings for Zinus Queen Mattress 30cm iCoil Pocket Spring Foam Euro Top Mattress - Medium Firm at Amazon.com. just like all the other reviewers state this company is a complete scam! Mattress Nerd® is a registered trademark at the US Patent and Trademark office. Almost every model is available in multiple thickness options, which range from as thin as a 6” profile to as thick as 14”. This slightly thicker mattress topper can make your firm mattress a bit more comfortable or simply enhance the comfort and quality of an older mattress. 00 Offer a variety of models, including innerspring, hybrid, and memory foam, Available both online and in brick-and-mortar stores, Offer multiple thickness options ranging from 6” to 14”, Many Zinus beds feature infusions with cooling materials like green tea extract and charcoal for added air flow and temperature neutrality, Mattress descriptions lack thorough details about construction, materials, and overall feel both on Amazon.com and Zinus.com, Some reviewers find discrepancies between their Zinus mattress firmness and feel and what is advertised on Zinus’ website, Zinus mattress durability and edge support is questionable, Zinus, Inc. currently has an ‘F’ rating from the Better Business Bureau, is not BBB accredited, and has many unresolved customer complaints about its return policy and sleep trial policy. Customer service told me they could cancel it, but then the mattress arrived and I didn't get a refund :(. Browse Zinus Low Profile Box Spring Customer Reviews Smart Product. Mr. Youn Jae Lee first started his business in 1979, building high-quality tents for the outdoors. Type: Memory Foam If you’re happy to consider a new entrant to the Australian online mattress industry, the Zinus is worth a go. Refunds are usually issued within one week. Cal Kings are a standard size measurement. Zinus does not offer White Glove delivery, old mattress removal, or expedited shipping. Every step of the way has been painful. Each time I take a picture I have to take the bedding apart and put it back together. Zinus is a mattress brand made popular by Amazon.com as some of the, Almost every model is available in multiple thickness options, which range from as thin as a 6” profile to as thick as 14”. Type: Hybrid So I had to call delivering company by myself and guess what, they were not aware of my cancellation request. Products easy to construct. I'd wake up...pull the corners tight again but, they'd always pull up in hours. Then shop the best varieties sold online to find the one for you based on price, quality and your style of sleep. Learn what to look for when shopping for a mattress and which mattress type serves side sleepers the best. Type: Hybrid Removing the mattress from the box within 24 hours of delivery is recommended. The mattress arrived defective. When we got the new Zinus, none of these would stay on the mattress during the night. Here’s an overview of what to look for in a Zinus mattress based on your sleeping style, which should help you narrow down which Zinus mattresses are best for you. The Zinus iCoil Mattress collection is made with individually wrapped iCoil in the core of the mattress to provide extra support and motion separation for a comforting night's sleep. Sleepers find that it provides a balance between firm and soft, but it may lack edge support. It combines the company’s green tea infusion for a cooling effect with ActivCharcoal for extra moisture-wicking. Type: Memory Foam Back sleepers need thicker, firmer beds that can support their bodyweight and provide an even surface to maintain spinal alignment. Maybe another month? Zinus is a mattress brand made popular by Amazon.com as some of the best affordable mattresses. Customers will also have a wide variety of sizes to choose from, ranging from Twin to California King, although some Zinus mattresses are only available in select sizes. From here, you can review the Zinus mattresses that fit your needs and narrow down further based on their unique qualities, like cooling infusions, thicker profiles, and euro- or pillow-top additions. The first option is their most popular, Suzanne Metal & Wood Platform Bed: The Suzanne bed offers a wooden veneer style to the headboard and with slats to support the mattress below. You'll be OK if you get a good one that lasts, but if you get a defective one, you will be out of luck. But the frame is great! Sleepers find that it provides a balance between firm and soft, but it may lack edge support. Type: Memory Foam I bought multiple stuff from this company I will talk about the matress in this review, firstly it didn't inflate properly secondly the layers weren't glued together but what makes it worse is that support told me to take a picture then said I voided the warranty by doing so! Who knows... maybe third time lucky... perhaps I have been simply VERY unlucky, Though what I really suspect is that Zinus sell their faulty items through amazon. So repeat- don't buy the mattress from their website if you do not want to waste your valuable time. Visit Store. Zinus mattresses are available at Zinus.com, Amazon.com, Wayfair.com, and other online third-party retailers. I thought I would have to buy a new platform bed to get the even support I wanted. Construction: This mattress features 2” of memory foam, 2” of pressure relief high-density foam, and 4” of high-density base support foam in the 8” version. The shortest two models offer a medium (5) feel, and the taller two models offer a medium soft (4) feel. So far has been and excellent product very sturdy perfect height allows me to place clothes bins under neath for storage. Check out the best memory foam mattresses online and learn the benefits of sleeping on memory foam. One end of it would not expand, and the layers at that end were separating. Bed and daybed easy to assemble (160cm female). Firmness Level: 6/10 Construction: This mattress features a jacquard knit cool cover, .5 inches of fiber padding, 1.5 inches of foam, a high-density base support foam, a thin layer of high-density foam, and 7.5 inches of iCoil springs in the 12” version. A short two years later Zinus’s compression packing and “SmartBase” was created, with “BioFoam” coming the year after. It has a knitted jacquard cover and is infused with green tea extract to enhance its cooling properties. Total BS. He pushed the problem higher up the Sam's food chain, and all were shocked by how I was treated by Zinus. For this review, we’re going to profile one of Zinus’s best-selling models, the Pressure Relief Green Tea Memory Foam Mattress, or simply the Green Tea Mattress. Firmness Level: 5/10 Customer service was keep telling me that they could only proceed the refund if they get a confirmation from the delivery company that product is rerouted to their warehouse. If you’re in the market for a new mattress, but you don’t think the Zinus Mattress is right for you, we have plenty of other reviews listed on our site. Firmness Level: 7/10 Construction: This mattress features a knitted jacquard cover followed by a thin layer of comfort foam, another thicker layer of comfort foam, .5 inches of high-density foam, and a 7.5 iCoil core of pocketed springs. Mattress reviews are a good source of information when you are planning to make a purchase. I called Zinus because the enclosed card said to call them. Sleeps good other than....you can't find fitted sheets that stay on the mattress. The Zinus Green Tea mattress is super affordable, comfortable, and high quality. I bought a Zinus mattress from Samsclub.com. When I called Sam's and sent them Zinus' response, the Sam's rep was astounded. Your Zinus mattress will ship free in the contiguous U.S. as a bed-in-a-box via FedEx, which means the mattress is compressed and vacuum sealed for shipping. The Green Tea Memory Foam in thicker profiles (10” or 12”) can work well for this sleeping position. To get you started in the right direction, here’s who we recommend each style of Zinus mattress for. IF YOU DON'T LOVE YOUR ZINUS MATTRESS, TOO BAD. The 8” version features 2” of the microfiber and foam quilted cover, 1” of memory foam, 1.5” of additional comfort foam, and a 3.5” high-density base support foam. For combination sleepers, we recommend Zinus models that correspond with the firmness level your body weight needs and mattresses that don’t have thick memory foam comfort layers. Get the Zinus Mattress. What’s more, customers love Zinus because of their affordable twin size options, making these some of the, Zinus offers such a wide variety of mattress models, sizes, profiles, and firmness levels that it can be hard to sift through the options to determine which suits you best. I sank into the mattress right away. Zinus Queen Mattress. The foam layers above the iCoil Springs adjust to your body to give you a customised, comforting, sleep surface. Sold as a set, this mattress comes with Zinus’ adjustable black frame and is available in Twin XL, Full, and Queen Sizes. Solid, stylish, comfortable. Zinus mattresses have a reputation for being affordable, relatively high-quality mattresses in the bedding industry, and we agree with this description. The Zinus Pressure Relief Green Tea Memory Foam Mattress is a bed-in-a-box mattress made entirely of foam. Zinus does not currently ship to Alaska or Hawaii, but you may be able to purchase a Zinus from a third-party retailer that ships to these states. You’ll have the option to raise or lower the head and foot sections of the base. The short answer is yes. The cheapest Zinus memory foam mattress costs $112 while the most you’ll pay for a King size 14” memory foam mattress is $467. It is now October 12, 2019. The suspenders we got are huge job to put on the fitted sheets and mattress cover. The traditional innerspring support system creates a bouncy feel that many sleepers love. © 2021 Trustpilot A/S. What’s more, customers love Zinus because of their affordable twin size options, making these some of the best mattresses for kids. Over the years this company has continued to introduce innovative comfort techn… The Gel-infused Memory Foam and Pressure Relieving Comfort Foam provide support by conforming to the natural shape of your body. 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